Interact with Bigeye via Slack

Slack can be used to interact with Bigeye without having to log into Bigeye. With this enabled, Bigeye users can mute metrics and SLAs, as well as acknowledge issues or close issues with feedback directly from the Slack notifications.

To enable this capability these need to be completed:

  • Setup Slack / Bigeye so that Bigeye can send notifications to Slack channels or users. See this page with instructions on how to enable this. Notifications can be set up on SLAs or on individual metrics.
  • Bind Slack and Bigeye so that actions taken can be mapped to Bigeye users. The next section describes this process.

Binding Slack identities to Bigeye identities

The first time a Slack user attempts to perform a Bigeye action in Slack, a binding operation is required to link Slack with Bigeye accounts. When this happens the user will get the following message:

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Following the link will bring the user to Bigeye where they can log in if necessary to complete the binding operation.

After successful binding the user will receive acknowledgement.

Bigeye Actions in Slack

Via Slack app integrations, Bigeye supports direct actions on these messages without the need to navigate to Bigeye web.

SLAs

You can mute SLAs:

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After changing the status of an issue in Slack, a notification will be sent to the Slack channel.

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Issues

You can also change the status of an Issue:

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After changing the status of an issue in Slack, a notification will be sent to the Slack channel.

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Closing an issue will bring up a dialog where comments and feedback can be given to improve future alerting.

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The Slack interactions also provide actions as well as extra contextual information for Data Time Window metrics and Grouped metrics.

Issues on Data Time Window metrics

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Issues on Grouped metrics

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